Shipping policy

Shipping Policy

Last Updated: May 24, 2026

Welcome to Terra. We’re committed to getting your order to you as quickly and reliably as possible. Please review our shipping policy below for information regarding processing times, shipping estimates, tracking, and more.

Order Processing

All orders are processed within 1–3 business days after your order is placed. Orders are not shipped or delivered on weekends or holidays.

During periods of high order volume, product launches, holidays, or promotional events, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you directly.

Shipping Times

Estimated shipping times may vary depending on your location and the carrier handling your package.

United States

  • Standard Shipping: 5–10 business days

  • Expedited Shipping: 3–5 business days (when available)

International Shipping

  • Estimated Delivery: 7–21 business days

Please note that international orders may be subject to customs delays, import duties, or taxes that are outside of our control.

Shipping Costs

Shipping rates are calculated at checkout based on your location and selected shipping method.

We may offer free shipping promotions from time to time. Eligibility and minimum purchase requirements will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking updates to appear after your package has been shipped.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and billing information at checkout.

Terra is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping information, please contact us immediately at support@shopterra.co.

If an order has already been shipped, we may not be able to make changes.

Lost, Stolen, or Delayed Packages

Terra is not responsible for packages lost, stolen, or delayed by shipping carriers.

If your tracking shows that your package was delivered but you have not received it, we recommend:

  • Checking around your delivery location

  • Contacting the shipping carrier directly

  • Checking with neighbors or building management

If you still need assistance, contact us and we’ll do our best to help.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will review the issue and work toward a resolution as quickly as possible.

International Duties & Taxes

International customers are responsible for any customs fees, import duties, taxes, or additional charges required by their country.

Terra is not responsible for delays caused by customs processing.

Contact Us

If you have any questions regarding your shipment or order status, please contact us:

Terra Support
Email: support@shopterra.co

Thank you for choosing Terra.

Built for the outdoors. Proven by results.